Privacy Policy

This Privacy Policy explains how Liquid Rubber DIY ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make purchases on liquidrubberkits.com (the "Site"), use our services, or communicate with us (collectively, the "Services"). By using the Services, you agree to this policy. If you do not agree, please do not use our Services.

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the Australian Privacy Principles (APPs) and the General Data Protection Regulation (GDPR) where applicable.

Personal Information

• Contact Information: Name, email address, phone number, and postal address
• Order Information: Purchase history, payment details, shipping preferences
• Account Information: Login credentials, profile preferences, communication history
• Customer Support: Messages, feedback, and support requests

Usage Data

• Device Information: IP address, browser type, operating system, device identifiers
• Website Usage: Pages visited, time spent, click patterns, search queries
• Cookies and Tracking: Session data, preferences, analytics information
• Location Data: General location information (city/country level)

Third-Party Sources

• Payment Processors: Shopify, PayPal, credit card companies
• Analytics Providers: Google Analytics, Facebook Pixel, other tracking tools
• Service Providers: Shipping companies, customer support platforms
• Social Media: Information from social media platforms when you interact with our content

Primary Uses

• Order Processing: To fulfill orders, process payments, and manage your account
• Customer Service: To respond to inquiries, provide support, and resolve issues
• Communication: To send order confirmations, shipping updates, and service notifications
• Legal Compliance: To meet legal obligations, prevent fraud, and ensure security

Marketing and Analytics

• Marketing: To send promotional emails, newsletters, and targeted advertisements (with your consent)
• Website Improvement: To analyze usage patterns and enhance user experience
• Product Development: To understand customer needs and improve our products
• Personalization: To provide relevant content and recommendations

We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver personalized content.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used for advertising and promotional purposes
• Preference Cookies: Remember your settings and preferences

For detailed information about our cookie practices, see Shopify's Cookie Policy. You can control or disable cookies via your browser settings, but this may affect site functionality.

We may share your personal information in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (payment processors, shipping companies, analytics providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our customers
• With Your Consent: When you explicitly authorize us to share your information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days, unless additional time is required.

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data, including:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions for countries with equivalent data protection standards
• Other appropriate safeguards as required by applicable law

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and its purpose.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes via email or prominent notice on our website
• Obtain your consent for material changes where required by law

Your continued use of our Services after changes indicates your acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.