Refund Policy

Return Eligibility

• Timeframe: 30 days from the date of receipt
• Condition: Items must be in original, unused condition
• Packaging: Original packaging and labels must be intact
• Documentation: Receipt or proof of purchase required
• Authorization: Return must be pre-authorized by our team

What's Covered

• All Products: Standard waterproofing products and DIY kits
• Defective Items: Products that don't work as advertised
• Wrong Items: Items that don't match your order
• Damaged Items: Products damaged during shipping
• Change of Mind: Simply not satisfied with your purchase

How to Return

1. Contact Us: Email info@liquidrubberdiy.com.au with your order number and reason for return
2. Get Authorization: We'll review your request and provide return authorization
3. Receive Return Label: We'll email you a prepaid return shipping label
4. Package Securely: Pack items in original packaging with all components
5. Ship Back: Drop off at any Australia Post location or arrange pickup
6. Track Return: Use the provided tracking number to monitor your return

Return Address

What to Do

1. Inspect Immediately: Check your order upon delivery
2. Document Damage: Take clear photos of any damage or defects
3. Contact Us Fast: Email us within 48 hours of delivery
4. Provide Details: Include order number, photos, and description
5. Do Not Use: Do not attempt to use damaged or defective products

Resolution Options

• Immediate Replacement: We'll ship a replacement right away
• Full Refund: Complete refund including shipping costs
• Partial Refund: If only part of the order is affected
• Return Shipping: We cover all return shipping costs
• Priority Processing: Damaged items are handled as urgent cases

Items That Cannot Be Returned

Exceptions

• Defective Items: Even used products can be returned if defective
• Wrong Items: Incorrect items can always be returned
• Damaged in Transit: Items damaged during shipping are covered
• Manufacturing Defects: Products with manufacturing issues are eligible

If you're unsure whether your item can be returned, please contact us and we'll be happy to help.

Exchange Process

To exchange an item for a different size, color, or product, we recommend the following process:

1. Return Original: Return the original item following our return process
2. Place New Order: Order the replacement item you want
3. Fast Processing: This ensures you get the correct item quickly
4. Refund Applied: Your refund will be processed once we receive the return

How Refunds Work

1. Receive Return: We receive and inspect your returned items
2. Quality Check: Items are checked for condition and completeness
3. Approval Notification: You'll receive email confirmation of approval
4. Refund Processing: Refund is processed to your original payment method
5. Confirmation: You'll receive confirmation when refund is complete

Refund Amount

• Full Refund: Complete purchase price refunded
• Shipping Costs: Original shipping costs included in refund
• Return Shipping: We cover return shipping costs
• Partial Refunds: Available for partial returns or damaged items

Processing Timeline

Payment Method Timeline

Have questions about our refund policy or need help with a return? Our customer service team is here to help:

We aim to respond to all refund and return inquiries within 24 hours during business days.