Shipping & Returns Policy

Shipping Coverage

• Australia-Wide Delivery: We ship to all Australian states and territories
• Free Shipping: No shipping costs on any order, regardless of size or value
• Reliable Carriers: Australia Post and Transdirect for optimal delivery
• Secure Packaging: All products are carefully packaged to prevent damage

Order Processing

• Processing Time: Orders are typically processed within 1-2 business days
• Order Confirmation: You'll receive an email confirmation immediately after ordering
• Shipping Notification: Tracking information sent when your order ships
• Weekend Orders: Orders placed on weekends are processed the next business day

Delivery Timeframes by Region

Factors Affecting Delivery

• Weather Conditions: Severe weather may cause delays
• Public Holidays: Delivery times may extend during holiday periods
• Remote Locations: Additional time for rural and remote areas
• Carrier Delays: Occasionally carriers may experience delays

Tracking Information

• Tracking Email: You'll receive tracking details once your order ships
• Real-Time Updates: Track your package from dispatch to delivery
• Carrier Websites: Use tracking numbers on Australia Post or Transdirect websites
• Delivery Notifications: SMS or email notifications when package is delivered

What to Expect

• Signature Required: Some deliveries may require signature confirmation
• Safe Drop: If you're not home, packages may be left in a safe location
• Pickup Options: Undelivered packages can be collected from local post office
• Contact Information: Ensure your delivery address and phone number are correct

Return Conditions

• Timeframe: 30 days from date of receipt
• Condition: Items must be in original, unused condition
• Packaging: Original packaging and labels intact
• Documentation: Include order number and reason for return

How to Return

1. Contact Us: Email info@liquidrubberdiy.com.au or use our contact form
2. Request Return: Provide your order number and reason for return
3. Return Label: We'll provide a prepaid return shipping label
4. Package & Ship: Securely package items and drop off at post office
5. Refund Processing: Refund issued within 3-5 business days of receiving return

Non-Returnable Items

• Used Products: Items that have been opened or used
• Custom Orders: Products made to specific customer specifications
• Sale Items: Items purchased during clearance sales (unless defective)
• Hazardous Materials: Products that cannot be safely returned

Refund Process

• Inspection: All returned items are inspected upon receipt
• Processing Time: Refunds processed within 3-5 business days
• Payment Method: Refunds credited to original payment method
• Notification: Email confirmation when refund is processed

Refund Timeline

Order Cancellations

In rare cases, we may need to cancel your order due to inventory or quality issues. If this occurs, we will notify you immediately and issue a prompt refund for any payments made.

What to Do

1. Document Damage: Take photos of the damaged item and packaging
2. Contact Immediately: Email us within 48 hours of delivery
3. Provide Details: Include order number, photos, and description
4. Do Not Use: Do not attempt to use damaged products
5. Keep Packaging: Retain original packaging for inspection

Resolution Options

• Replacement: We'll ship a replacement item immediately
• Refund: Full refund including shipping costs
• Partial Refund: If only part of the order is damaged
• Return Shipping: We cover all return shipping costs

Pickup Details

• Address: 1 Conway Court, Nerang QLD 4211, Australia
• Hours: Monday to Friday, 9:00 AM - 5:00 PM
• Contact: Call 1300 257 349 to arrange pickup
• Identification: Bring photo ID and order confirmation

Pickup Process

1. Select "Local Pickup" at checkout
2. Receive pickup confirmation email
3. Visit our location during business hours
4. Present ID and order confirmation
5. Collect your order

Have questions about shipping or returns? Our customer service team is here to help:

We aim to respond to all inquiries within 24 hours during business days.